Information & Support

Frequently Asked Questions

Answers to common questions about working with Rx Property across tenant advisory, buyers agency, healthcare leasing, asset advisory, fees, compliance, and customer verification.

Specialist healthcare real estate advisory across NSW, VIC, QLD and ACT. If your question isn't answered below, call 1300 272 199 or email enquiries@rxproperty.com.au. We respond to all enquiries within one business day.

About Rx Property

What does Rx Property do?

Rx Property is a specialist commercial real estate platform serving the Australian healthcare sector. We act for medical and healthcare occupiers across tenant advisory, buyers agency, leasing, and asset advisory, with a partner network covering project management, business case modelling, business brokerage, fitout finance, recruitment, accounting, and mortgage broking. Every engagement is co-ordinated through a single point of contact.

What makes Rx different from a generalist commercial agency?

Clinical fluency. Our founder spent six years in the Head and Neck surgical field before moving into commercial real estate, and the firm was built around the premise that medical occupiers and healthcare property owners deserve an advisor who understands both the clinical environment and the commercial transaction. We assess clinical suitability (slab-to-slab heights, structural loading and shielding implications for imaging, infection control, plant capacity, accessibility, parking ratios) before we assess commercial metrics, not the other way around.

Where does Rx Property operate?

We hold corporate real estate licences in NSW, VIC, QLD and ACT, and we act for clients across all four jurisdictions. Our head office is in Bondi Junction, Sydney. Site visits, inspections, and stakeholder meetings are conducted virtually or in person nationally, supported by local partner networks where required.

Who is Bryce Stickland?

Bryce is the Principal, Founder, and Licensee-in-Charge of Rx Property Australia. He holds full real estate licensing across our four operating states and is the firm's nominated Privacy Officer. He personally prepares every on-market analysis and signs off on every engagement.

How long has Rx Property been operating?

More than five years as a healthcare real estate specialist, with capitalised lease value transacted exceeding $75 million since 2023. Our longest executed Agreement for Lease runs for 30 years.

Is Rx Property part of a franchise or network?

No. Rx Property Australia (Stickland Realty Pty Ltd, ABN 96 652 946 953) is a privately owned boutique. We are not part of any franchise, white-label arrangement, or affiliated network that would compromise the independence of our advice.

For Healthcare Tenants

I'm looking for medical or healthcare space. Where do I start?

Start with a complimentary on-market analysis. Tell us your location, modality, and size requirement, and we'll prepare a tailored analysis showing what's currently available, what's coming to market, and how your search area stacks up. Our targeted turnaround is 2 business days, at the discretion of Rx Property. The analysis is prepared personally by Bryce. There is no fee and no obligation to engage us further.

What's the difference between browsing listings and formally appointing Rx?

Browsing is informal. Formal appointment activates a statutory framework: a signed Agency Agreement under which we owe you specific duties, professional indemnity coverage that protects you in the transaction, and access to our off-market and upcoming pipeline that does not appear publicly. Once appointed, we work only for you and take fees from one side of the transaction.

Can you find off-market opportunities?

Yes, and this is where formal appointment delivers the most value. Our proprietary network includes landlords, developers, asset managers, and operators across the country who share opportunities with us before they reach the open market. Some of our most significant transactions were never publicly listed.

What types of premises do you specialise in?

General practice, specialist consulting, allied health, day surgery, diagnostic imaging, dental, paediatric, women's health, and emerging models including Medicare Urgent Care Clinics. We work across new developments, adaptive reuse (typically office-to-medical conversion), strata suites, and full-floor or whole-of-building tenancies. Building classifications most commonly Class 5, 6, and 9a depending on the proposed use.

How long does a typical tenant search take?

It depends on the location, modality, and how active your target submarket is. A well-defined brief in a healthy submarket can complete within three to six months from appointment to lease execution. Complex briefs (specialist clinical requirements, regional locations, or new development pre-commitment) can extend to twelve months or longer. Our on-market analysis will give you a realistic timeline before you engage us.

Do I need to commit to a particular property type before engaging Rx?

No. Many of our clients arrive with a working hypothesis (for example, "we think we want a 400 sqm strata suite") and we test it against the market. Sometimes the answer is to refine the brief, sometimes it's to pivot the strategy entirely (lease to purchase, new development to existing stock, sole occupation to share arrangement). The on-market analysis is the testing ground.

For Healthcare Buyers and Investors

What's involved in a buyers agency engagement?

Buyers agency follows the same structured methodology as tenant advisory: a comprehensive on-market assessment, formal appointment, and then active off-market sourcing through our proprietary network. We apply a clinical suitability lens (not just commercial metrics) before recommending any acquisition, and we manage negotiations through to exchange and settlement.

How is medical property different from standard commercial property?

Cashflow profile, tenant covenant, fitout amortisation, and zoning sensitivity all behave differently in healthcare. A medical tenant carrying a $1.5 million fitout has a structurally different commitment to a generic office tenant on a five-year lease. Cap rates, incentives, and review structures need to be assessed with that context in mind. We bring that lens.

Can Rx help me buy a property to occupy with my own practice?

Yes. Owner-occupier acquisition is one of the most common buyers agency engagements we run. We assess the commercial fundamentals, the clinical suitability for your modality, and (through our affiliate mortgage broking and accounting networks) help you align the purchase with your structuring and lending strategy.

Do you advise on healthcare property investment portfolios?

Yes, through our asset advisory service. This includes acquisition strategy, leasing strategy, repositioning advice for underperforming assets, and adaptive reuse feasibility. We do not provide financial product advice, securities recommendations, or investment advice within the meaning of the Corporations Act. Where that advice is required, we refer to appropriately licensed partners.

For Landlords and Vendors

I own a medical property. What can Rx do for me?

Three things, depending on what you need. First, leasing campaigns to fill vacancy or expand the tenant mix. Second, asset advisory to reposition underperforming space (for example, converting a cold shell to a spec fitout where the market demands it). Third, full sale campaigns where you're ready to exit. All three start with a properties assessment and a recommended strategy before any engagement.

Will Rx handle a leasing campaign for my building?

Yes. Healthcare leasing is our core competency, and we run campaigns ranging from single vacant suites through to full precinct activation. We bring the occupier-side intelligence (built from acting for tenants) to the landlord side of the table, which materially improves outcomes for both parties.

Do you list properties on the open market?

Yes. Our live listings feed publishes available space across NSW, VIC, QLD and ACT, distributed through our proprietary registered seeker database, the major commercial property portals, and our direct relationships with healthcare occupiers. Registered seekers receive listings (including off-market) before they reach the public.

Can I just register my property without committing to a campaign?

Yes. You can register your property with us at any time without signing an Agency Agreement, and we'll let you know if we identify a suitable occupier. If a match leads to a transaction, we'll discuss formal appointment and fee structure at that point. There is no cost to register.

Fees, Engagement and Process

How does Rx Property charge?

Our fee structure is bespoke to the engagement and is fully disclosed in the Agency Agreement before any work commences. We take fees from one side of the transaction only, and we never accept hidden referral commissions from third parties. Where partner services are introduced (project management, finance, accounting, recruitment), any referral arrangement is disclosed to you in writing at the time of introduction.

When are fees payable?

For tenant advisory and leasing engagements, fees are typically structured in thirds, payable at commencement of search, on execution of Heads of Agreement or offer, and on lease exchange. For acquisitions, fees are payable on exchange. Exact terms are set out in the Agency Agreement.

Do I have to sign an Agency Agreement?

Yes, before we formally act on your behalf. The Agency Agreement is required by law and protects both parties: it sets out the scope of our authority, the fee structure, the term, and the duties we owe you. We provide it before commencing your formal search, and we walk you through it so there are no surprises.

What if I find a property myself during the engagement?

That depends on the terms of your Agency Agreement, which we will explain in full before you sign. In general, where Rx is the appointed exclusive agent for your search, fees apply to properties identified during the engagement regardless of who first surfaced the lead. This is standard practice and reflects the value of the full search infrastructure we bring to the brief.

How quickly do you respond to enquiries?

All enquiries receive a response within one business day. For active clients on engaged searches, response times are materially faster (typically within hours during business days, and same-day on time-sensitive matters).

Compliance, Licensing and Insurance

Is Rx Property licensed?

Yes. We hold corporate real estate licences in all four operating states:

  • ACT: 18403168
  • NSW: 10117216
  • QLD: 4559376
  • VIC: 090420L

Bryce Stickland is the nominated Licensee-in-Charge.

Does Rx carry Professional Indemnity insurance?

Yes. We maintain Professional Indemnity insurance appropriate to the scale and nature of our engagements. Certificate of Currency is available on request.

How do you handle conflicts of interest?

We take fees from one side of the transaction only. In the unlikely event that a conflict of interest arises (where Rx holds a relationship with both parties), we disclose this to all parties immediately, and where required we appoint an independent third-party negotiator. No fee is payable by you as our client in that scenario. The policy is documented in writing and applied without exception.

How does Rx handle my personal information?

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Bryce Stickland is the firm's nominated Privacy Officer. Our full Privacy Policy covers what we collect, why we collect it, where it is stored, who has access, and your rights to access and correct your information. Healthcare client data is treated with particular care given the sensitivity of clinical and business information involved.

Anti-Money Laundering (AML/CTF) and Customer Verification

Will Rx need to verify my identity?

Yes, for sale and purchase transactions. From 1 July 2026, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) extends to real estate professionals brokering the sale, purchase, or transfer of real property. Rx Property is preparing for AUSTRAC enrolment ahead of commencement, and will conduct customer identification and verification (commonly referred to as KYC) on relevant engagements. This is a regulatory requirement, not a Rx-specific policy.

Which engagements does customer verification apply to?

The regime applies where Rx is engaged to broker a transfer of title:

  • Sales / acting for a vendor: identification and verification of the seller, including entity structure and beneficial ownership where the vendor is a company, trust, or partnership.
  • Buyers agency / acting for a buyer: identification and verification of the purchaser, including entity structure, beneficial ownership, and (where required) source of funds enquiries.

Customer verification does not apply to property management engagements, where there is no transfer of title. Tenant advisory and leasing engagements sit outside the designated services under the current legislation, although standard real estate identification practices may still apply at our discretion.

What will I be asked to provide?

For individuals: government-issued photographic identification (passport, driver licence) and a secondary document where required. For entities: constitutional documents (trust deed, company constitution, partnership agreement), an ASIC company extract, and a beneficial ownership disclosure. For buyers, evidence of source of funds may also be requested where the transaction profile or our risk assessment requires it. We explain exactly what is needed at the engagement stage, before any work commences, and accept digital identity verification through approved providers where appropriate.

How is my identity information protected?

Identity verification information is handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, retained only for the period required by the AML/CTF Act, and never used for marketing. Bryce Stickland is the firm's nominated Privacy Officer. Where digital verification is used, it is conducted through providers compliant with Australian identity-verification standards. Full details are set out in our Privacy Policy and AML/CTF Program.

What happens if a check raises a concern?

In the unlikely event that customer verification identifies a matter requiring further enquiry, we work with the client to resolve it through the documentation pathway available under the legislation. Where the AML/CTF Act requires Rx to make a report to AUSTRAC, we do so in accordance with our regulatory obligations. We never discuss the existence or content of any such report with the client involved, as the legislation prohibits "tipping off."

Service Partners and Affiliates

What's the difference between Rx's primary services and partner-delivered services?

Tenant advisory, buyers agency, leasing, and asset advisory are delivered directly by Rx Property under our licences. Project management, business case modelling, business brokerage, fitout finance, recruitment, accounting, and mortgage broking are delivered through our partner and affiliate networks, co-ordinated by Rx through a single point of contact. The distinction is shown clearly on each service page.

Why use partners for those services rather than building them in-house?

To avoid the overhead of a major firm while still giving clients access to specialist capability. Our partners are selected on healthcare-sector merit, and we maintain the co-ordination layer so you deal with one team, not seven. Where a partner referral leads to an engagement, the commercial arrangement is disclosed to you.

Can I work with my own preferred project manager, accountant, or broker instead?

Yes. Our partners are introductions, not requirements. If you have an existing trusted advisor in any of these areas, we work alongside them. Our remit is the property side of the equation. Whoever delivers the adjacent services is your call.

Getting Started

What's the fastest way to engage Rx Property?

Request a complimentary on-market analysis. It takes about sixty seconds to submit, no obligation, and our targeted turnaround for a tailored response is 2 business days, at the discretion of Rx Property. From there, if it makes sense to go further, we'll walk you through the engagement process in full.

What information do you need from me to get started?

For a tenant or buyer brief: location preferences, modality, approximate size requirement, target commencement date, and any specific clinical or operational requirements (parking ratios, slab-to-slab, signage, after-hours access). For a landlord or vendor enquiry: property address, current occupancy or vacancy position, and your intended outcome.

How do I contact Rx Property?

We respond to all enquiries within one business day.

Still have a question?

If your question isn't covered above, call or email. Every enquiry is reviewed personally by Bryce Stickland, with a response within one business day.